Keelway Voice picks up every inbound carrier call to cover a load — vets MC, quotes, negotiates inside your ceiling, books it, sends the rate con. It also runs your outbound check calls on its own. Sub-second pickup, transcript on every call, you grab the line whenever you want.
Carriers calling about a posted load hit voicemail and dial the next broker. Check calls eat the dispatcher's afternoon. Loads slip while your team is heads-down on the phone. Keelway Voice picks up the slack — literally.
Inbound, vet, quote, book, send the rate con. Then call the driver on schedule. Then call the next one. No script, no IVR maze, no per-minute hold tax.
Carrier dials in about a posting. Voice pulls up the load by reference or lane in under a second, identifies the carrier by MC, and starts the conversation already knowing the trip.
Authority status, insurance on file, on-time rate from your own carrier book, and the trust signals you'd run by hand are all checked while the carrier is still talking. Suspicious MCs get held; clean ones move to the quote.
You set per-lane ceilings and acceptable counter ranges. Voice quotes, counters, and closes in the carrier's tone — and stops at the line you drew. If the carrier won't move into the range, Voice declines politely and logs it.
The load is covered hands-free. Carrier gets the rate confirmation via email or your standard channel. The TMS gets the accepted carrier, rate, MC, and reference back-written. Your desk sees the booked badge.
On the schedule you set per lane or per shipper, Voice dials the driver, captures location, ETA and reefer temp, and logs every update against the load. No more dispatcher calling the same five drivers every two hours.
When a truck falls behind the appointment window, Voice surfaces the load in your at-risk queue and — if you've set the policy — proactively pings the shipper with the new ETA. No more 4 p.m. surprise calls.
Synthetic carrier and load, but this is the call your inbox actually receives. Voice on the right, carrier on the left, every line stored to the load record.
445821, Cold Chain Logistics. Authority active, on-time 94% on the 28 loads we've moved with you. We can do $2,725 on this one.$2,800, best and final. Pickup is 06:00 to 10:00 CDT Tuesday, delivery Wednesday by 16:00 EDT, lumper on the receiver side. Rate con out the moment we lock it.dispatch@coldchain-logistics.com. Reply CONFIRM when you've signed and we're locked in.Each feature is what one experienced dispatcher does, run by the agent. Same outcome, no afternoon eaten.
Authority status, insurance on file, on-time, internal trust score — all checked before the agent quotes. Chameleon-MC patterns flagged before booking.
Per-lane and per-shipper ceilings. Voice opens low, counters in your tone, holds the line. Margin protected end to end.
Driver dialed, location and ETA captured, reefer temp logged. Every update lands on the load record before the dispatcher refreshes.
Window slip, route incident, silent driver — surfaces in your at-risk queue and pings the shipper if you've allowed it.
Listen in on any live call from the dashboard. One click and the carrier is talking to you. Hand off back to Voice when you're done.
Every inbound, outbound, check call — transcribed, searchable, stored against the load. End the "he said, she said" forever.
The full timeline of an active load — every check call logged, every status change written back to the TMS, every at-risk moment surfaced before the appointment slips.
Connect your phone line, load board, and TMS in an afternoon. Voice handles the rest — answering, vetting, negotiating, booking, calling drivers, flagging risk.